Contact Us
Have questions or need assistance? We're here to help! Reach out to our friendly customer service team using any of the methods below.
We're here to answer any questions about our waste management services, assist with setting up a new account, or help with any issues you might be experiencing with your current service.
Ways to Reach Us
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Email
freedomwmservices@gmail.com
We'll respond as soon as possible.
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Hours
(972) 302-9981
Monday-Friday, 8am-5pm
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Phone
(972) 302-9981
Monday-Friday, 8am-5pm
Send Us a Message
We are excited to have you as a new customer and are committed to delivering dependable and honest service. Below, you’ll find answers to some frequently asked questions:
General Guidelines
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Ensure all trash bags are tightly sealed or tied. Place bags and bins in a visible and easily accessible location for our crews. While all trash must be bagged, items like flattened boxes and pizza boxes are exceptions.
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Make sure your trash is ready for collection by 6:00 AM on your scheduled pickup day. If your trash is not available when we arrive, it will be collected on your next scheduled service day. Unfortunately, we do not provide refunds for missed pickups due to trash not being available.
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Properly bagging your trash helps keep your property clean and allows our team to work safely and efficiently. This practice helps prevent loose trash from littering neighborhoods or attracting animals.
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To avoid tearing, please limit the weight of each bag to 25 lbs, especially when disposing of heavy items like papers, magazines, or grass clippings.
Disposal Specifics
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We accept boxes as long as they are broken down flat and stacked neatly next to the bin.
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For sanitary reasons, pet waste should be double-bagged and securely tied.
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Place all broken glass in a sealed box labeled "BROKEN GLASS" to ensure the safety of our crews.
Bulk Items
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Any trash that exceeds your weekly limit is considered bulk trash and may incur additional charges.
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All bulk or special pickups must be quoted and scheduled by calling us at (972) 302-9981. Unscheduled items found at pickup will not be collected until our office is contacted for a quote and scheduling.
Services at a Glance
Providing your neighborhood with honest, dependable trash service.
We offer discounts for:
Military, Seniors (55+), First Responders, Law Enforcement & Teachers
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Residential Trash Pickup
Weekly curbside pickup with text reminders.
✔️Weekly trash pick up
✔️Weekly text reminders
✔️Discounts available
✔️No contracts
✔️Monthly, quarterly, or annual billing options
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Bulk & Junk Removal
Got large items or excess waste? We'll take care of removal without the hassle.
✔️Furniture removal
✔️Construction debris
✔️One-time service
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Live Customer Support
Weekly curbside pickup with text reminders.
✔️Call or text for quick response
✔️Billing or schedule questions
✔️New service request